Refund Policy

By purchasing a ticket, you agree to AfrikaBurn’s no-refund policy:

All sales of AfrikaBurn tickets and eTolls are final and no refunds will be issued for any reason. this will include:

• if the event is terminated or cancelled due to harsh weather, acts of nature, government directions and/or regulations, or as a result of any other circumstance, including circumstances that are beyond AfrikaBurn’s control (force majeure).
• if you are unable to attend and participate at AfrikaBurn for any reason whatsoever, including but not limited to, any reason related to a communicable disease including COVID-19.
• Failure to comply with the terms and conditions of this Agreement

Most ticket types are fully transferable*, however, and may be resold for their face value including any taxes, but less any admin charges incurred. 

Ticket resale is available via the official Quicket resale platform. AfrikaBurn does not guarantee the validity of any tickets purchased through other platforms or private sale, which is at your own risk. 

The ticket is a revocable license to attend AfrikaBurn that may be revoked by AfrikaBurn for any reason, at any time. A revoked licence will not result in any refund whatsoever.

*non transferable tickets are: Anathi, Subsidised, and Pensioner Tickets.

Communicable Illness Policy:

By purchasing a ticket, you agree to follow all health policies intended to prevent, identify, treat or contain the spread of communicable illnesses at the AfrikaBurn HQ or event site. You accept that this is a mandatory legal requirement for all event organisers in South Africa. This includes COVID-19 protocols before, during and after AfrikaBurn. You agree not to attend AfrikaBurn if you have been exposed to a communicable illness- such as gastro, influenza, chickenpox, monkeypox and COVID-19 etc, and/or if you show any signs or symptoms of any communicable illness, within the preceding 10 days of your arrival to the AfrikaBurn site.

You agree to follow all screening and testing requirements, including COVID-19 protocols, as stipulated by AfrikaBurn and/or the South African government, prior to and at AfrikaBurn. You accept that you will not be admitted to the AfrikaBurn site if you are showing any signs of an acute illness, including COVID-19, or other symptoms of a communicable illness.

Updated information on requirements can be found on: www.afrikaburn.com/eventrules

By purchasing a ticket, you agree to keep yourself and your campmates up to date with regard to all public health emergencies, travel illness warnings or alerts and accept responsibility for the implications, impacts and your required actions.

AfrikaBurn will not be held liable for any individual that contracts a communicable illness such as COVID-19 at AfrikaBurn, nor the consequences that follow.