We’re looking for a new Queen! As the Box Office and Ticketing Lead at AfrikaBurn, you will play a pivotal role in ensuring the seamless operation of ticket sales and distribution, working alongside the Gate Lead to ensure the entry and exit procedures are in alignment with the organisational strategy. Reporting to the Operations Manager/EDO, you will oversee the event team and volunteers, driving efficiency and excellence at the Box Office and ticketing operations.

Key Responsibilities:

Admin & Finance:

• Maintain accurate records and ensure data integrity.
• Manage ticketing provider contracts and platform integration.
• Coordinate ticketing communications and social media presence.
• Organise volunteers for gate shifts and track their activities.
• Develop and manage the Gate & Ticketing budget, tracking expenditure.

Development:

• Research and implement optimal ticketing platforms.
• Design ticketing structures and strategies.
• Collaborate with IT for seamless integration between platforms.
• Develop and update Box Office Manual for operational guidance.
• Ensure inclusivity through all Box Office activities and strategies. 
• Work closely with the Gate portfolio to align on entry processes

Event Planning:

• Coordinate Subsidised ticket applications and allocations.
• Manage Directly Distributed Tickets.
• Manage ticket sales inline with agreed numbers onsite, taking into consideration attrition and as such managing risk. 
• Manage the Work Access Pass programme. (Early Access)
• Manage Box Office procurement and team requirements.
• Facilitate ticket and Box Office communications.
• Conduct training sessions based on Box Office Manual.

Event Implementation:

• Ensure setup and breakdown of Box Office and ticketing functions.
• Maintain oversight of Box Office and troubleshoot as needed.
• Participate in meetings to provide updates.

Event Wrap-up:

• Conduct debrief sessions and allocate follow-up tasks.
• Manage Box Office & Ticketing assets and conduct reconciliation.
• Compile detailed Post Event Report. 

Traits (we value these highly)

• Specific to this role, is the expectation of utmost integrity around ticketing. 
• Multilingual skills are a bonus!
• Flexibility and adaptability; foresee and respond where surprises and spontaneity are the norm.
• Approachability; enthusiastically weathering any storm.
• Empathy towards colleagues and AfrikaBurn community of participants.
• Conscientious; a strong sense of confidentiality, ethics, duty and personal responsibility.
• Respectful of collective decision-making and consultative processes.

Perks:

• Freedom to ‘invent the world anew’. There are no limits to what can be achieved with AfrikaBurn, you’re invited to challenge yourself and develop and grow your skills.
• Being an active part of building an internationally recognised vibrant and inclusive community that celebrates diversity, self-expression, radical self-reliance and that has tangible value.
• Opportunity to participate in activities on Quaggafontein outside of the event period.
• A hybrid office environment that bridges the gap between working online at home and in our Cape Town offices.

Application Process:

To apply for the Box Office & Ticketing Lead position at AfrikaBurn, please email your resume and a cover letter explaining your suitability for the role to [email protected] with the subject line “Box Office & Ticketing Lead Application – [Your Name].” Applications will be reviewed on a rolling basis until the position is filled.

AfrikaBurn is committed to diversity and encourages individuals from underrepresented groups to apply.